Terms & Conditions
Click the name of the policy or term to see the full details
This website (hereinafter referred to as “Marine & Engineering Services Company (“MESCO”) website is operated by Marine & Engineering Services Company S.A.E. (hereinafter referred to as “MESCO” or “we”). MESCO is registered in Egypt and its address is at 8 Patrice Lumumba St., Bab Sharq- Alexandria-Egypt
Access to the MESCO website
We reserve the right to restrict, suspend or terminate your access to the MESCO website, and suspend or amend all or any part of the service provided on the MESCO website without notice. We will not be liable if for any reason the MESCO website is unavailable at any time or for any period.
MESCO does not assure users of the safety of the MESCO website. Users are strongly recommended to have their own regularly updated precautions in place, such as anti-virus and malware software that meet minimum current standards for internet users.
Prohibited uses include but are not limited to:
• Any act that would constitute a breach of an applicable local, national or international law and regulation;
• Knowingly transmitting any data, sending or uploading any material containing viruses or any other harmful programs or similar computer ode designed to adversely affect the operation of any computer software or hardware;
• Accessing without authority, interfere with, damage or disrupt:
– any part of the MESCO website;
– any equipment or network on which the MESCO website is stored;
– any software used in the provision of the MESCO website; or
– any equipment or network or software owned or used by any third party.
Limitation of liability
MESCO or any of its directors, employees or agents shall have no responsibility or liability for any direct, incidental, consequential, indirect, special or other damages, costs, losses or liabilities whatsoever and howsoever arising from:
• Your access to, use, inability to use or change in content of the MESCO website
• Reliance on any information or materials contained on the MESCO website
• Computer viruses that may affect your computer equipment or other property by reason of your use of, access to or downloading of any material from MESCO website.
Where we offer any interactive service, the data these services provide is only for guidance. No warranty is made as to the accuracy of the information provided. Some interactive services are limited to those users who have a MESCO bill of lading, a container number, work order number or a booking number.
Please note that reasonable efforts have been made to ensure that the service content is accurate and up-to-date, however all information is given without any guarantee or representation as to its accuracy and under no circumstances whatsoever shall MESCO be liable for any direct, incidental, consequential, indirect, special or other damages, costs, losses or liabilities arising from reliance on any of the information or materials contained on the MESCO website.
Shipment tracking service
Your right to use this interactive service is strictly limited to tracking containers shipped with MESCO in which you have an interestand you shall use the service information and content in compliance with the rules settled by this Terms and Conditions. The MESCO Tracking application may not work for users that hide or anonymize their identity or location. MESCO reserves the right to slow or stop entire access to MESCO Track and Trace data by automated processes, without prior notice.
Intellectual property rights
We, or the applicable third party owner, retains all right, title and interest (including copyrights, trademarks, patents as well as any other intellectual property or other right) in all information and content (including but not limited to text, data, images, graphics and logos) on the MESCO website. You shall not copy, download, reproduce, distribute, transmit or otherwise use any of the information and content on the MESCO website unless for your own personal, non-commercial use or unless you have obtained prior express written permission to do so from MESCO.
Certain web pages or areas on the MESCO website may be subject to additional terms and conditions.
Links to other websites
To place a refund, return or exchange request for an invoice paid at our Website You will need to contact Marine and Engineering Services Company via email at [email protected] or contact the accounts team by phone at +2(03)399-1000
Marine and Engineering Services Company Financial Department will not record, process or store sensitive cardholder data,
Any personally identifiable data associated with the cardholder, to include account number, expiration date, name, address, card number, card service verification code, or any other data stored on the magnetic stripe of the payment card are only accessible to the Customer / Person who are responsible for processing or facilitating Payment card transactions.
Insecure transmission of cardholder data is prohibited. Cardholder data can only be transmitted via approved encryption protocols and methods, which may change over time due to newly discovered security vulnerabilities.
To place a refund, return or exchange request for an invoice paid at our Website You will need to contact Marine and Engineering Services Company via email at [email protected] or contact Accounts team by phone at +2(03)399-1000
In most cases, no refund will be granted once the payment is done. However, exceptions may be made based on the following circumstances:
- Multiple payments for same services.
- A Customer paid the Invoice online but did not get the confirmation due to connection failure and Marine and Engineering Services Company is not able to provide softcopy of the Fee Invoice.
- Any amount paid more than the service agreed rate to be refunded as per client request.
NB: Transaction fees charged by the bank would not be refunded/ reversed for any refund or reversal of any transaction.
– For online payments, it is important for candidates to note the Invoice no. for future reference and request for any type of Refund, for whatsoever reason, will be at the sole discretion of Marine and Engineering Services Company.
– Online refunds will be processed as soon as they are approved via a credit to your credit card account based on bank refund regulations.
Please have your invoice number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within a 2 days standard response period and we will notify you via email of the results. We reserve the right to extend the standard response time in exceptional cases with a prior notice to you.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Marine and Engineering Services Company, 8 Patrice Lumumba St BAB SHARK، Qism Bab Sharqi.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Egypt
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Marine and Engineering Services Company, accessible from https://www.mesco-eg.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
First name and last name
Address, State, Province, ZIP/Postal code, City
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: What Are Cookies?.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Disclosure of Your Personal Data
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Links to Other Websites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
By phone number: +2(03)399-1000